Privacy Policy

We collect personal information only to the extent necessary to respond to inquiries, arrange visits, and support our residents and their families. The categories of information we may collect include:

• Contact details: name, email address, phone number
• Message content submitted through our contact form
• Accessibility and dietary information when coordinating visits or residency
• Technical data such as browser type, pages visited, and IP address (collected automatically when you visit our website)

We do not collect sensitive personal information — such as medical or financial records — through our website. Such information, when necessary for residency arrangements, is collected directly in person and handled under separate confidentiality protocols.

Personal information is used for the following purposes:

• Responding to your inquiry or message
• Arranging Weekend Retreat bookings, residency discussions, or Family Reunion planning
• Coordinating dietary, mobility, or accessibility needs prior to visits
• Communicating service-related updates with residents and their families
• Improving our website and understanding how it is used (via analytics data)

We do not sell, rent, or trade personal information to third parties. We do not use contact information for unsolicited marketing communications.

The legal basis for processing personal information is primarily consent (where you have submitted a form or contacted us directly) and legitimate interest (for website analytics and internal operations).

We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, or loss. These include:

• SSL encryption for data transmitted through our website
• Access restrictions — only team members who need information to fulfill their role can access it
• Regular review of our data handling practices
• Prompt notification procedures in the event of a data breach, as required under PIPEDA

Our website uses cookies to improve functionality and understand how visitors use our site. Cookies are small files stored in your browser. We use the following categories of cookies:

• Essential cookies: Necessary for basic site functionality. Cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with the site (e.g., pages visited, session duration). Used only with your consent.
• Preference cookies: Remember settings to improve your experience on return visits.

You can manage your cookie preferences at any time via our Cookie Policy page. You may also control cookies through your browser settings.

As a Canadian resident, you have the following rights with respect to your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA):

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate information.
• Right to withdrawal of consent: Where processing is based on consent, you may withdraw it at any time. This will not affect prior processing.
• Right to complain: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your information has been handled improperly.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

For privacy-related inquiries or to exercise your rights, please contact us:

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88 Manitoba Street, Bracebridge, ON P1L 2B5, Canada

Email: [email protected]

Phone: +1 (705) 645-8231